BionX S-series Owner's Manual download pdf (Page 36)

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7. Problem solving

7.1 Drive problems

• The Service Indication is visible on the display of the controller.

Whenitshows,thismeansthattheelectronicsystemrecognizesaproblem.Firsttrysolvingthe

problem by switching the RIDE+ system Off and back On. If the error persists, visit your dealer

immediately for repairs.

TheServiceIndicationcanmeanthebatterypackhasbeenimpactedormis-handled,causingan

electrical fault. In an extremely rare case, a battery pack that has been severely impacted or

otherwisemis-handledcouldpotentiallycatchfire.Inanemergencysituation,fullyimmersethe

battery pack in a large container of water.

• The system will not switch On (no beep from the battery pack), the LCD display remains blank

Firstcheckthebatterypack.Itmustbeinplaceandthelockmustbepushedinfully.Checkall

connectorsanddisconnectandreconnectifnecessary.Makesurethatthecontrollerisslidintoits

docking all the way. If this does not help, contact your dealer.

• The motor is always in generative mode

Thereisprobablysomethingwrongwiththeswitchforgenerativebrakingintheright-handbrake

lever. If there is something wrong with the generative braking switch, try switching the system Off

and On again. If this does not help, unplug the connector between brake lever and controller.

Thisshouldsolvetheproblem,butgenerativebrakingwillbedisabled.Contactyourdealer.

• After a repair or service, the motor is not as powerful as it was earlier

Onabikewitharearmotor,havetherearaxlenutstightenedtothecorrecttorque(40Nm).

On a bike with a front motor, have the front as well as the rear axle nuts tightened to the correct

torque(40Nm).

• The system does assist, but irregularly

Onabikewitharearmotor,havetherearaxlenutstightenedtothecorrecttorque(40Nm).

Onabikewithafrontmotor,havethefront-aswellastherearaxlenutstightenedtothecorrect

torque(40Nm).Checkallconnectionsofthesystem.

• System switches On as battery pack is put into the docking station

This happens sometimes due to static electricity. There is no problem with the system.

7.2 Charging problems

• The display does not show ‘full’ after a complete recharge

Please make sure you are following all charging instructions.

Let the battery pack cool down for several hours and try again. If the problem persists, fully

discharge(byriding)andrechargethebatterypack,ifnecessaryhaveyourdealerupdateittothe

latest firmware.

• The charging light does not turn red after connecting the power cable to the power source

Checkthepowercabletothepowersupply.Ifdefective,replacethecableimmediately.

WARNING. Replace a damaged power cable immediately to prevent an electric shock.

problem solvIng

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BionX S-series Owner's Manual Page 36